Privacy Policy

1. Introduction

PartWork AI ("we," "our," or "us") operates partwork.ai and is the data controller for the personal information described here. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered CAD design platform.

2. Information We Collect

Information You Provide

• Account information (email address, name)
• Design prompts and natural language inputs
• CAD files and designs you create or upload
• Communications with our support team

Information Collected Automatically

• Device information (browser type, operating system)
• Usage data (features used, time spent)
• IP address and general location
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the collected information to:

• Provide and maintain the Service
• Process your design requests and generate CAD files
• Diagnose defects and improve the quality of the Service
• Communicate with you about updates and support
• Analyze usage patterns and improve user experience
• Detect and prevent fraud or abuse

4. Data Storage and Security

We implement appropriate technical and organizational measures to protect your personal information. Your data is stored on secure cloud infrastructure with encryption at rest and in transit. Access to your files and models is limited to your account.

While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security of your data.

5. Data Sharing and Disclosure

We may share your information with:

• Service Providers: Third parties that help us operate the Service, such as cloud hosting, email delivery, and abuse protection
• AI Processing: Third-party AI providers interpret your design requests. They receive your instruction and a description of the part — not your uploaded files or model geometry.
• Payments: Stripe processes payments. We never receive or store your full card number.
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

We do not sell your personal information to third parties.

We do not use your designs or prompts to train AI models.

6. Your Rights and Choices

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Object to or restrict certain processing
• Data portability (receive your data in a structured format)
• Withdraw consent where processing is based on consent

To exercise these rights, please contact us at support@partwork.ai.

7. Cookies and Browser Storage

We do not use advertising cookies or third-party analytics that track you across other websites. We store a small amount of information in your browser, and our security providers may set cookies to protect the Service from abuse:

• Essential: Required for the Service to function, including bot and abuse protection
• Preference and Session Storage: Your sign-in session, and settings such as your chosen units and theme

You can clear all of this at any time through your browser's settings for site data.

8. Data Retention

We retain your personal information for as long as necessary to provide the Service and fulfill the purposes described in this Privacy Policy. Files you upload are automatically deleted after 30 days. Exported files are deleted after 1 day. Models you generate are kept so you can reopen a project later, until you delete them. Deleting a project removes its stored files, not just the listing. You may request deletion of your data at any time.

9. Children's Privacy

The Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will delete it promptly.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at support@partwork.ai.